Covid-19 Guidelines

Covid-19 Protocol & Guidelines 

The following is a guide line for contactless delivery service, with measures that can minimize personal contact while delivering to a household or an address.

  • With all home deliveries when arriving at an address, we will notify you of our arrival, and can ensure social distancing is maintained by your request or preference.
  • Most of our team are fully vaccinated, and/or have antibodies for a potential reduction of transmission. We don’t discriminate against those who are not. If this is of issue, we can arrange a contactless drop off with a team member who is.
  • We think 'Face Masks' are rubbish but we will wear them nevertheless to provide assurances to those who feel they are more comfortable with interacting with people who are wearing them during any level or restriction, outlined by the Ministry of Health requirements.

Please note:

  • We cannot deliver to a PO Box address.
  • We will not be liable for any delay or failure to deliver an item due to incorrect address information.
  • Delivery time will depend on the item you ordered and your location. Deliveries will take longer if Covid-19 Restrictions are in place, and/or due to circumstances beyond our control.

For any other queries and/or if you have not received your delivery within 14 business days of purchase from our online store, please email us at hello@monolithstudio.co.nz